Business owner FAQ

Your listing is marked as claimed, your owner email is registered, and you receive a sign-in link so you can add photos, opening hours, a description, links and other useful details.

Yes. Claiming and maintaining a standard business listing is free. Paid advertising and featured placements are optional extras, not a requirement for being listed.

Some listings are created from publicly available business information so local residents can find useful services. These entries stay clearly labelled as unclaimed until an authorised owner or manager claims them.

A claimed listing should be managed by the owner, a manager or someone authorised to represent the business. If access needs to move to another person, contact us from an address connected with the business.

Use the sign-in link in your approval email while it is valid. If the link has expired, go to the manage page and request a fresh sign-in link for the approved owner email address.

Start with a clear photo, an accurate description, opening hours, your website and the services or areas you cover. These details help customers decide whether your business is the right fit.

Yes. Claimed owners can keep practical listing details up to date. Changes should describe the real business and must not mislead customers or impersonate another organisation.

Yes. If you do not want to manage a profile, you can request an update or removal from the listing page. Requests are reviewed manually before changes are made.

No. At MVP, there is no automated outbound email to customers or businesses beyond approved claim-related messages and essential account access emails.

No. A claimed listing means an authorised business representative can manage the profile. It does not create a partnership, endorsement or customer guarantee.